Clear terms. Across our services.

These Terms apply to the WebsDocs website and the services described below. WebsDocs serving businesses and users internationally. “WebsDocs”, “we” and “our” refer to the service provider operating under the WebsDocs name; “you” includes an individual user and any business they are authorized to represent.

Service-provider and seller details in an accepted order or written agreement identify the contracting party for that transaction. For business-registration or contracting-party enquiries, contact hello@websdocs.com. A business affiliation does not by itself make an affiliate a party to your agreement.

WebsDocs serves businesses and users internationally. Availability depends on the service, supported locations, applicable law, payment-provider rules and technical conditions. Global availability does not mean that every feature, registry, payment method or business activity is supported everywhere.

To open an account, claim a business or purchase a service, you must be legally able to enter the arrangement and have authority to act for the business concerned. Submitting public business information does not require prior owner permission. Do not claim ownership, verify a domain or exercise editing permissions on behalf of another business without authorization.

These Terms apply when you accept them through a relevant account, submission, activation or purchase process. Public visitors must use the website lawfully and respect the access and content conditions below. No provision removes rights that applicable law does not allow us to exclude.

• Directory: public business discovery, business profiles, supported registry evidence, submissions, claims, corrections, removal requests, website scans, Owner Workspace and developer access.
• Business Presence: website-connected business information and hosted business pages created through Profile Studio, including available free features and separately purchased upgrades.
• RTD Business Agent: Voice, Chat and Human Inbox, with BizDesk business workflows where included in the selected plan.
• ASG — AI Sales Gateway: business information and declared capabilities for AI discovery and buyer routing, with Studio, workspace and supported agent-network connections.
• Custom work: separately agreed website, integration, documentation, automation, setup or managed-support services.

A Directory claim, a Presence upgrade, an RTD plan and an ASG membership are separate entitlements unless an offer expressly bundles them. Access to one workspace does not automatically include paid features in another product.

Older records may use names such as RTC, separate voice setup or earlier activation labels. Existing accepted agreements remain relevant to those purchases. A product rename or migration does not by itself replace an existing commitment or promise a new feature.

Browsing, trying a demo, sending an enquiry or opening a support ticket does not commission custom work. A paid engagement begins through an accepted checkout, order, quote or other clear written agreement that describes the service and its price.

Review the selected product, billing frequency, included features, limits, setup requirements and any minimum commitment before purchase. The offer accepted at purchase and your receipt establish the purchase terms; a later change to a public page does not retrospectively change that order.

Checkout states the amount to be charged, currency, applicable taxes and renewal information. The Pricing page helps compare products. These Terms are not a separate price list.

Where documents conflict, mandatory law takes priority, followed by a specific signed agreement, the product terms expressly accepted with the order, and these general Terms. Product instructions and FAQs explain use but do not silently add charges or remove an accepted right.

Keep account details current and protect login links, passwords, verification tokens, API credentials and workspace access. Do not share private credentials in public listings, AI prompts or support screenshots. Tell us promptly if you suspect unauthorized access.

You are responsible for the people you authorize to manage your business account and for reviewing their changes. We may request reasonable evidence of authority before granting ownership, transferring access or handling a sensitive request.

Domain control, account control and legal business identity are different checks. Verification may be repeated after ownership changes, domain changes or suspicious activity. A claim does not give the claimant authority over unrelated businesses, source registries or third-party websites.

The WebsDocs Directory may publish business information submitted by owners or obtained from public business websites, supported registries and other sources where access and reuse are permitted. Inclusion does not mean that a business requested a listing, owns an account, purchased a plan or endorses WebsDocs.

Profiles may contain trading names, legal names, websites, business contact details, locations, descriptions, services, products and source references. Public evidence may be incomplete, delayed or inconsistent. An operating location may differ from a registered address, and a trading name may differ from a legal name.

Registry verification is separate from owner claim and domain verification. Registry evidence indicates the extent to which supported official records match a business. It is not a guarantee of licensing, solvency, creditworthiness, product quality or future conduct. A verified business may be unclaimed; a claimed profile may have no available registry verification.

Read the current label and its explanation. Evidence-only, pending and unavailable states should not be interpreted as a verified match or as proof of wrongdoing. Results can change after rechecks, source changes, name changes or new evidence. Coverage and evidence depth vary between jurisdictions.

Payment does not establish legal identity or guarantee a verification result. For significant procurement, legal or financial decisions, confirm relevant facts with the official authority and the business concerned.

Use Claim a listing to request control of an existing profile. Complete the account and ownership checks shown in the process. Activation of a workspace and verification of a domain may be separate steps.

Use Request a correction or available Owner Workspace controls to update an existing business. If the business already has a profile, identify that profile rather than creating a second listing for a changed website, brand or contact detail. A second domain does not automatically represent a separate legal business.

For duplicate profiles, provide both profile links and explain which record should remain. We may reconcile duplicates, retain source evidence or request clarification before making changes. A submitted request is not an immediate publication guarantee.

Use Request removal for removal, privacy or eligibility concerns. Explain the affected record, your relationship to it and the reason for the request. We review requests under applicable law, source restrictions and the circumstances; ownership is not required to report a privacy or rights concern.

Removal from WebsDocs does not remove the original source, official registry entry or copies held by external search engines and other services. Account closure, subscription cancellation and public-listing removal are separate actions. Records needed for security, disputes or legal obligations may be retained as described in the Privacy Policy.

Owner Workspace allows authorized users to manage supported profile fields and available enquiries or activity information. Editing permissions depend on account status, ownership checks and the relevant product. Some changes require review or a further verification step.

Profile Studio may create a hosted business page for a business with or without its own website. Review the generated description, location, contact details, links and branding before publication. Do not publish confidential information or a personal contact detail unless you are authorized to make it public.

A hosted page uses a WebsDocs-controlled service address. Use of a page slug does not transfer ownership of the WebsDocs domain, infrastructure or platform. We may resolve misleading names, impersonation, duplicate slugs or rights conflicts through review.

Free features and paid Website Presence or Hosted Presence upgrades are defined by the applicable offer. Cancelling a paid upgrade may remove paid features at the end of the entitlement period; it does not automatically delete a public record. Keep your own copies of important business content.

An agency may register a free workspace with its own name and email before adding a client. Agency and Owner access use the same account sign-in. The workspace supports multiple business submissions and separate client ownership or management requests.

Public submissions. Agencies may submit accurate, publicly available business information without prior owner permission. Submit only material intended for public use and which you have the right to provide. A listing submission does not represent a claim that the agency owns, endorses or is authorised to edit the business.

Publication choice. Selecting “Skip admin review” requests automatic publication of a valid new listing after the required validation. Without that selection, the listing goes to admin review. Automatic publication does not override existing records, removal decisions, classification requirements or applicable restrictions. WebsDocs may subsequently correct, review or remove a listing under these Terms.

Editing and ownership. Publication, ownership verification and delegated access are separate. For a business with a website, the business owner verifies their business-domain email and invites the agency as an Editor. The agency must accept that invitation. A business without a domain follows the applicable ownership-verification route. Client confirmation of an access request alone grants no ownership or editing rights. Owners retain control and may revoke delegated access.

Free access and allowances. No paid Agency subscription is required for the basic workspace or accepting Editor invitations from multiple owners. The permanent free Directory commitment in Free access remains in place. Each business’s team and feature limits apply. Current Agency intake allows 20 new requests per hour; client-contact requests also allow no more than five per recipient per day. Automated validation and abuse controls continue to apply.

Prefill, profiles and media. Website suggestions require your review and do not verify ownership. An Agency profile is private to the agency and WebsDocs Admin and is not automatically a public listing. PNG, JPEG and WebP profile images are limited to 2 MB each and 15 MB in total per agency. You must have rights to uploaded images and must not include unnecessary personal or confidential information.

Communications. WebsDocs can send in-app announcements to agencies and private messages to individual agencies. Agency replies go to WebsDocs Admin, not to client businesses or other agencies. Do not send passwords, verification codes or unrelated sensitive information. See the Agency privacy information and Agency FAQ.

Website scans can suggest a business name, description, logo, location, links and other public information. Use scanning only for websites you own, represent or are otherwise authorized to assess through the service. Do not use it to bypass access controls or obtain private information.

Extracted information can be incomplete or wrong. A country, city, address or contact shown in a website footer may refer to a branch, supplier or service area rather than the business itself. AI-generated suggestions and scores require review.

Please check your business details before submitting. Correct any inaccurate suggestions. Where available, you can update supported information later through your verified Owner Workspace. A fetched logo is optional; a fallback display may be used when no suitable logo is available.

A scan is a point-in-time assessment, not a security certification, complete accessibility audit, legal review or guarantee of search or AI visibility.

RTD provides the conversation and workflow features included in your plan. Voice, Chat, Human Inbox and BizDesk capabilities may have different setup requirements, permissions, usage limits and provider dependencies.

You must supply accurate business knowledge, approved answers, contact routes and escalation instructions. Review generated configurations before enabling them for customers. Maintain any required website notices and obtain legally required consent for communications, recordings, transcription and personal-data processing.

Human Inbox is a tool for your authorized team; its availability does not promise that WebsDocs staff will answer your customers. You are responsible for staffing, response times, reviewing escalations and completing customer commitments unless a managed service expressly provides otherwise.

Voice depends on supported devices, microphone permissions, connectivity and providers. These services are not emergency-response systems. Do not rely on them for urgent medical, safety or other situations requiring immediate professional intervention.

Workflow actions must stay within the permissions you grant. Test integrations and use appropriate approval steps before an action affects bookings, payments, records or customer obligations.

ASG helps present approved business information and declared capabilities to supported AI systems and route enquiries or requests. You are responsible for the accuracy of product information, prices, availability, action endpoints and permissions you publish.

Discovery, routing or a capability declaration does not authorize an AI agent to bind your business to a contract, offer a refund, change a price or execute a transaction unless you have explicitly configured and authorized that action within the supported service.

AI answers can be inaccurate or outdated. Confirm important facts and retain human review for consequential decisions. WebsDocs does not guarantee inclusion in any AI answer, search result, agent network, recommendation or buyer shortlist.

External “Ask AI” links open independent services. If you choose to send a prompt or profile information there, that provider’s terms and privacy rules apply. Do not include secrets or private customer information in those prompts.

Public JSON profiles, documented APIs and discovery resources provide the fields and access described in their documentation. Public access is not a licence to access private owner data, internal systems, credentials or unpublished records.

Respect authentication, rate limits, cache guidance, pagination, source attribution and applicable licences. Do not bypass restrictions, overload endpoints, misrepresent data provenance or continue presenting outdated verification as current after receiving a correction.

Public records may contain third-party material and personal data. You remain responsible for a lawful basis and any permissions needed for your reuse. Access to a response does not grant ownership of source content or a blanket right to republish it for unrelated purposes.

API fields, routes and versions may evolve. Use documented interfaces and handle missing fields, unavailable sources and temporary failures. Public access alone does not include a service-level agreement, unlimited bulk export or permanent support for undocumented endpoints.

Directory totals and activity figures may use scheduled snapshots, cached responses, event aggregation and filtering. They can lag behind individual updates and may change after deduplication or correction. A visit or enquiry count does not prove that a particular person or organization took an action.

AI-activity classifications and engagement figures are estimates based on available signals. They are not independently audited measures of business performance. Do not rely on them as a guarantee of sales, leads or return on investment.

A showcase is a selection of profiles and need not contain every published business. Where paid or sponsored placement is offered, its nature should be identified. Purchasing visibility does not buy registry verification, endorsement or guaranteed organic placement, enquiries or sales.

Paid features require the payment and setup steps stated in the offer. Recurring services renew only on the basis disclosed and accepted at checkout. Review the renewal period, amount, trial conversion, cancellation method and any minimum term before confirming.

A monthly payment schedule does not necessarily mean a month-to-month commitment. A longer minimum term applies only where clearly disclosed and accepted for the relevant purchase. Legacy RTC commitments remain subject to the original agreement; they do not automatically apply to new Directory, RTD or ASG purchases.

Usage allowances, credits, voice minutes, overages, top-ups, expiry and rollover follow the purchased product’s terms. Where a purchased top-up expressly carries the existing 365-day validity rule, that rule continues to apply. No universal credit or voice-minute allowance is implied across products.

Where Polar processes a purchase as merchant of record, it acts as the seller of record for that transaction and handles the applicable checkout and tax collection under its terms. Check the seller and payment details on your receipt. WebsDocs remains your contact for the service it provides.

Additional paid work or usage charges must follow the accepted order or your later authorization. Billing and entitlement status may take time to synchronize after payment. If access does not appear, contact support with the order reference rather than making a second purchase.

We may restrict paid features after failed or overdue payment, subject to the agreement and applicable law. A good-faith billing dispute can be raised for review. Future price or material plan changes will be communicated before they affect renewal where required, with applicable cancellation rights preserved.

Use the cancellation control provided for your subscription or contact support if it is unavailable. Cancellation normally stops the next renewal, subject to an expressly accepted minimum commitment. The confirmation should state when access ends. Closing a browser, removing a widget or not using an available service does not cancel a subscription.

Cancellation does not automatically refund a correctly supplied paid period. Consumed usage, completed setup and authorized custom work may be non-refundable where that condition was disclosed and is lawful. A generated file or setup record alone does not override statutory cancellation, withdrawal or non-performance remedies.

Report duplicate payments, incorrect deductions, failed delivery or an unavailable paid entitlement through Support. Include the product, account email, order reference and a brief explanation. Do not send complete card details. We will review the actual delivery and billing records and arrange an appropriate correction or refund when due.

Where applicable law provides a cooling-off or withdrawal right, it remains available unless its legal requirements for an exception have been met. Starting digital delivery does not by itself remove that right; any necessary express consent and acknowledgement must be obtained through the relevant process.

Accepted product terms, the Payment & Refunds page, the merchant-of-record process and mandatory law govern the handling of an eligible refund. These Terms do not restrict lawful payment disputes or other non-excludable remedies.

Free Directory listings will remain permanently free with their existing features, including the link to an existing business website. These features will not be converted into paid features or require the purchase of an AI agent, hosted website or other paid plan.

Only paid plans may evolve in pricing, features and allowances, subject to accepted commitments and applicable notice requirements. Optional paid upgrades are separate and do not affect the permanent free status or existing features of a free Directory listing.

Starter tools, demos, scans and trial features have the scope and limits stated on their pages. Free access does not include unlimited manual support, custom development or paid usage. Submission remains subject to review; free status does not guarantee publication or exempt a listing from the accuracy, verification and acceptable-use requirements in these Terms.

A trial converts to a paid service only on the basis clearly disclosed and accepted when it begins. Follow the stated deadline and method if you do not want a disclosed paid conversion. A free Directory listing is not a paid-plan trial and does not automatically convert to a paid service.

Provide accurate information and ensure you have the rights to use the names, logos, media, documents, customer data and business claims you submit. Keep public contact information current and obtain any permissions needed to publish another person’s details.

• Do not impersonate a business, make false claims, fabricate verification evidence or manipulate reviews and activity figures.
• Do not upload unlawful, infringing, malicious, exploitative or deceptive material, or use our systems for spam, fraud or harassment.
• Do not probe private systems, bypass authorization, evade rate limits or interfere with other users’ accounts.
• Do not direct automated systems to make commitments you cannot honour or process data beyond your authority.
• Comply with applicable business, consumer, privacy, communications, export and sanctions rules for your own activity.

We may ask for clarification or decline content or actions that cannot be supported lawfully and safely. Business owners remain responsible for their own goods, services, prices, customer agreements and fulfilment.

You retain the rights you hold in your submitted materials. You grant WebsDocs a non-exclusive permission to host, reproduce, format, process and display those materials as reasonably needed to deliver the services you request. For public profiles, this includes distribution through public pages and supported machine-readable interfaces.

This permission does not transfer ownership of your brand or authorize unrelated use of private business materials. It ends when the relevant content is removed and no longer needed for the service, except for lawful retention, backups and copies already distributed to independent third parties as explained in the Privacy Policy.

WebsDocs retains its platform software, reusable frameworks, internal tools and pre-existing materials. A subscription or hosted page gives service access, not ownership of the platform or its source code. Third-party assets retain their own licences.

Rights in custom deliverables, editable files and handover materials follow the accepted project agreement and payment terms. Generated output may not be unique; review it for accuracy and rights before use. Public work may be referenced as portfolio work unless otherwise agreed, but this does not permit disclosure of confidential information.

The Privacy Policy explains personal-data handling, service providers, retention and available requests. These Terms do not replace that policy or any applicable data-processing agreement.

Public profiles are intended to be discoverable by people, search engines and AI systems. Submit only the information you intend and are authorized to publish. Private support messages, account credentials and internal operational data are not intended to appear as public profile content.

Where you use RTD, Human Inbox, BizDesk or another service for customer information, you are responsible for your business’s notices, lawful instructions and permissions. A separate data-processing agreement may be needed for the relevant arrangement.

We use infrastructure and external providers to operate the services. Do not assume that all processing occurs in one country or region unless a specific applicable agreement expressly provides that commitment. Share only the information necessary for the task and use designated secure channels for sensitive access.

Custom work follows the accepted scope, milestones, payment schedule and handover terms. Estimates depend on the information available; additional features, integrations or changed requirements need an agreed scope and price before extra paid work begins.

You must provide necessary materials, approvals and authorized access in time. Delivery estimates may change because of missing inputs or external dependencies. We will communicate material changes to an agreed schedule and discuss a practical way forward.

Included revisions and support are those stated in the agreement. Delivery may consist of files, deployment, configuration, installation guidance or access to an agreed service. It does not automatically include all internal tools, drafts, indefinite maintenance or unlimited future revisions.

If a project is cancelled or paused, payment for completed authorized work and unavoidable agreed costs is assessed under the project terms and applicable law. Restarting a long-paused project may need a revised scope and schedule, agreed before work resumes.

Services depend on hosting, networks, registries, AI and voice providers, payment systems, browsers and other external services. Their limits, terms, availability and supported regions can affect delivery. Keep client-owned accounts, domains and integrations in good standing.

Unless a specific service-level agreement states otherwise, we do not promise uninterrupted access or a fixed support response time. We may perform maintenance, apply security updates and adapt integrations. For a material loss of an agreed paid service, the applicable order and legal remedies remain relevant.

Events outside reasonable control may delay performance. We will take reasonable steps to reduce the impact; such events do not automatically remove statutory refund rights or permit indefinite charging for a service that cannot be supplied.

We may restrict access, unpublished content or specific actions where reasonably necessary to address misuse, security threats, unpaid charges, ownership disputes, source restrictions or unlawful activity. Restrictions should be proportionate to the issue.

Where practicable and lawful, we will explain the reason and provide an opportunity to correct it or request review. Urgent threats, legal restrictions or fraud investigations may require immediate action without advance notice. We need not disclose security-sensitive detection methods.

Contact support if you believe a restriction is mistaken. Termination affects the relevant service access; it does not automatically erase public-source records or lawfully retained billing and security records. Any amounts due, eligible refunds and data handling follow the agreement and applicable law.

AI responses, generated descriptions, website scans, registry matches and analytics may contain errors. Review outputs before publishing or relying on them, and use qualified advice for legal, medical, financial or other regulated decisions.

WebsDocs does not guarantee rankings, traffic, sales, enquiries, conversion, official registry coverage, acceptance by a third-party platform or appearance in an AI answer. Published profiles and verification signals do not endorse the listed business or guarantee its performance.

Public tools and demonstrations are provided as available within their stated purpose. Nothing here excuses failure to provide an expressly agreed paid service with the standard of care or conformity required by applicable law.

Each party remains responsible for its own conduct and obligations. To the extent permitted by law, WebsDocs is not responsible for indirect or consequential business losses, such as lost profit or opportunity, arising from the use of its services.

For business-to-business services, unless the accepted agreement states otherwise and to the extent lawful, WebsDocs’ total liability for a claim connected to a specific service is limited to the fees paid for the project or service period giving rise to that claim. This limit does not apply where applicable law prohibits it.

Nothing excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence where protected by law, or any other liability that cannot legally be excluded or limited. Mandatory consumer and data-protection rights remain unaffected. External-provider involvement does not remove obligations that the law places on WebsDocs itself.

Please contact support to explain a dispute and give us a reasonable opportunity to review it. This does not prevent either party from seeking urgent relief, contacting a regulator, using an available dispute-resolution process or exercising a statutory right.

If an accepted written agreement lawfully specifies governing law or a forum, that provision applies subject to mandatory protections. Otherwise, applicable law and competent courts are determined by the relevant legal rules. These general Terms do not impose an undisclosed exclusive jurisdiction or mandatory arbitration.

If a provision is unenforceable, the remaining provisions continue where possible. A delay in enforcing a right is not a waiver. Transfers of business accounts or service contracts require the relevant ownership and authorization checks; any transfer by WebsDocs must respect existing obligations and applicable rights.

Last updated: 5 November 2026. This edition reflects the Directory, RTD and ASG service groups. Material changes will be notified through an appropriate channel where required and will take effect on the stated date. We will seek further agreement where law or the existing contract requires it.

New public wording does not retrospectively change completed purchases or remove an existing contractual or statutory right. Keep a copy of the order and terms accepted for your purchase.

For account, listing, verification, billing or service issues, open a support ticket with the relevant profile URL, account email or order reference. For general questions, use Contact or email hello@websdocs.com.

Related pages: Privacy Policy, Payment & Refunds, Pricing and FAQs.