Is the website link included in Directory Free?
Yes. The existing business website link and other existing free listing features stay permanently free. You do not have to buy Website Presence, Hosted Presence, an AI Agent or another paid plan to keep them.
Can an agency submit businesses without prior owner permission?
Yes. An agency may submit accurate public business information without prior owner permission. Selecting Skip admin review allows valid new listings to publish after validation; existing or removed records and other restrictions still apply. Submission does not grant ownership or editing rights.
When can an agency edit a client listing?
For a website business, the owner must verify the business-domain email and invite the agency as an Editor. Businesses without a domain use the applicable ownership-verification route. Accepting invitations from multiple owners does not require a paid Agency subscription; each business’s team limits still apply.
Does Hosted Presence have to be purchased before publishing?
No. Free hosted profile publishing is available within Free allowances, with or without an existing website. The optional $9/month Hosted Presence upgrade expands content and storage. Publication eligibility and ownership or editing checks remain separate from payment.
Which products can I use without a subscription?
Directory listings stay permanently free with their existing features, including the link to your own website. Free hosted profile publishing is available within Free limits. Agency workspace and basic Editor invitations do not require a paid Agency subscription. Human Inbox Free includes 300 one-time welcome credits; extra human-support usage can require a paid top-up and AI features are not included.
Are these products bundled together?
Free Directory listings and Agency workspace do not require a paid product. Optional Directory Presence upgrades, RTD and ASG are separate purchases. BizDesk is a paid add-on to an eligible paid RTD plan. RTD and BizDesk share a wallet; ASG credits are separate. Presence plans include no AI credits.
How do the introductory discounts work?
Eligible RTD Pro monthly pricing is $60 for each of the first two paid months, then $99/month. ASG Business and Enterprise and eligible BizDesk monthly add-ons have the separate 40% offers shown above. Trial days are not paid months. Annual pricing does not stack with monthly introductory discounts.
What does annual savings mean?
For the annual prices shown, you pay ten regular monthly payments upfront for twelve months of service: about 16.7% less than twelve regular monthly payments. Savings are compared with standard monthly prices, not introductory offers. Included RTD and ASG credits continue monthly.
What happens when a trial ends?
RTD Pro continues into the selected paid monthly or annual subscription unless cancelled before paid billing begins. Its unused trial credits do not transfer. For ASG, check the selected membership, trial end, payment-method requirement and first charge in checkout. Cancel a converting trial before its recorded end if you do not want paid service.
Can I buy more credits?
Eligible owners can purchase additional capacity in the relevant Dashboard. RTD and BizDesk use the RTD wallet; ASG has its own top-ups. Paid ASG top-ups are unavailable during its trial. A top-up does not change your plan or unlock features outside your entitlement.
Can I cancel, and does cancellation mean a refund?
Use the relevant Dashboard or billing portal and retain the confirmation and effective date. Normal ASG cancellation is at period end. Cancellation does not itself refund earlier payments. See the Payment & Refund Policy for service-delivery issues, billing errors and refund review.
Are tax and all usage included in the displayed prices?
Prices are in USD. Applicable taxes and the final amount appear at checkout. Paid plans include their stated capacity; additional credit purchases may be needed. Voice models, optional add-ons and approved knowledge-indexing work may affect cost. Review the selected plan and any estimate before approving.
Do I have to pay before preparing my business details?
No. Directory listings and eligible hosted profiles can be published free within Free limits. For ASG, verify your email in Studio and prepare a private draft before checkout; a website is optional and one email can hold multiple setups. Draft preparation does not start a paid trial, confirm payment or publish an Agent. Review the saved profile before checkout, then complete activation and publication separately.
